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Benefits
Facilitate two-way communication with citizens, allowing for real-time feedback and interaction on policies, services and public issues.
Collect and analyze data from citizen interactions to identify trends, preferences and areas for improvement, aiding in more informed policy-making and resource allocation.
Provide timely updates and detailed information on initiatives, decisions and services, fostering greater transparency and trust.
Enable citizens to report concerns or service issues directly, streamlining the process for quicker resolution and improved accountability.
Automate the distribution of important announcements, alerts and public service information, reducing the need for manual communication efforts.
Ensure broader access to government services and information, accommodating diverse populations and improving overall inclusivity.
Flood Resiliency and Awareness
“Hello EA” is an exciting digital tool that marks the Environment Agency’s first use of AI for public engagement.
Coastal Risk Management
We’re enhancing flood risk communication and community engagement along the Lincolnshire Coast with our digital platform, "Hello EA."
Interactive Tidal Flood Barriers
We’re collaborating with the Environment Agency on the Boston Barrier Scheme to enhance flood protection for Boston.
“Hello Airport, is a valuable part of how we support passengers. It helps us respond more efficiently, remain accessible, and gain deeper insights into what matters to our travellers. It’s helped us evolve how we deliver effective customer service.”
“Professor Green offers support right when residents need it, and has helped us connect with communities that have been harder to reach. It’s now quick and easy for people to get clear answers to their waste sorting questions, helping them make everyday decisions around waste a little simpler.”
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“Hello Lamp Post is a fantastic example of how the Environment Agency embraces innovation and harness technology. It has the potential to reduce our carbon footprint by hundreds of tonnes per year.”