The challenge and how we're addressing it
While people expect assistance at all hours, providing it can be costly and time-consuming for businesses. This leads to:
- Frustrated customers and service users
- Staff time consumed by repetitive tasks
- Missed user insights
Given the challenges of 24/7 staff availability, our two-way communication tool automates engagement, ensuring you can connect with and support anyone, anywhere, at any time. Our solution helps to:
- Improve customer experiences
- Reduce engagement costs and improve operational efficiencies
- Increase audience insights
Enable visitors to explore local areas with ease, providing accessible and inclusive information on businesses, events, amenities and more.
Improve public engagement and streamline communication for efficient information dissemination and citizen feedback.
Keep your community safe with real-time emergency response and public safety information.
Equip communities with real-time information and education, helping them prepare for climate risks and build resilience.
Bridge the communication gap with citizens, enabling real-time interactions for instant feedback and access to up-to-date information.
Improve on-location customer service and operational efficiency to boost satisfaction and optimise staff resources.
Modernise tourist information, shifting from traditional informational points and guided tours.
Improve passenger experiences with real-time updates and assistance, while streamlining operations for greater efficiency and effectiveness.
Consult and inform students and visitors on campus services and information, improving the overall campus experience.
Connect citizens with essential services to improve customer service, communication reach and efficiencies.
Drive major improvements in waste management by transforming how residents access recycling information, cutting contamination rates.
Global Use Cases
- Visitor Assistant
- Public Engagement
- Consultation
- Visitor Recommendations
- Surveys
- Customer Reviews
- Reports
- Competition
- Self-Assessment Quizzes
Scan to say hello
Look out for our interactive signage. Scan the QR Code (or manually enter the phone number and greeting message), then press ‘send’.
Read the message
You’ll soon get a reply. This message may ask you a question or offer assistance in some way, depending on the context of your interaction.
Send a reply
Think about what you'd like to say, then send your reply. You can continue the conversation as long as you’d like!
Why choose Hello Lamp Post?
Engagement
Costs
routine tasks.
and Reach
and Inclusive Feedback
Support
Footprint
“Hello Lamp Post is a fantastic example of how the Environment Agency embraces innovation and harnesses technology. It has the potential to reduce our carbon footprint by hundreds of tonnes per year.”
“Using Hello Lamp Post, our downtown district has increased the level of engagement and given us a new way to engage that evolves beyond static forms of communication like phone, email or social media platforms like Facebook.”
“This is a powerful tool for our council, particularly the speed and accuracy of the AI generated answers.”