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Benefits
Provide passengers with up-to-date information on schedules, delays and gate changes, improving travel planning and reducing frustration.
Automate responses to common inquiries about services, directions and facilities, reducing the burden on staff and customer service teams.
Collect and analyze passenger feedback and interaction data to identify trends, optimize service delivery and make informed operational decisions.
Offer real-time directions within transit stations and airports, helping passengers find their way quickly and easily.
Deliver tailored information based on passenger preferences and location, creating a more personalized and satisfying travel experience.
CVG Airport: Improving Passenger Engagement
Cincinnati/Northern Kentucky International Airport has introduced a virtual airport assistant to support more passengers and ease pressure on staff.
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Birmingham Airport: Improving Passenger Enagagement
Birmingham Airport has introduced a virtual airport assistant named BABS as part of the 'Connected Personal Experiences' at Birmingham Airport initiative.
Glasgow Airport: Improving Passenger Assistance
We’ve developed a digital assistant for Glasgow Airport to enhance inclusivity and accessibility.
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Atlantic City: Improving Passenger Engagement
Atlantic City Airport has introduced a virtual airport assistant to support more passengers and ease pressure on staff.
“Hello Airport, is a valuable part of how we support passengers. It helps us respond more efficiently, remain accessible, and gain deeper insights into what matters to our travellers. It’s helped us evolve how we deliver effective customer service.”
“Professor Green offers support right when residents need it, and has helped us connect with communities that have been harder to reach. It’s now quick and easy for people to get clear answers to their waste sorting questions, helping them make everyday decisions around waste a little simpler.”
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“Hello Lamp Post is a fantastic example of how the Environment Agency embraces innovation and harness technology. It has the potential to reduce our carbon footprint by hundreds of tonnes per year.”