Elevating Visitor Experiences at the Olympic Park

The London Legacy Development Corporation (LLDC) at Queen Elizabeth Olympic Park, spanning over 500 acres, had been evolving since the 2012 Olympics. As the site continued to develop, the LLDC needed to keep the public informed about upcoming changes and events. To support their vision of transforming the park into a vibrant East London destination, we were brought in to engage visitors, showcase the diverse activities available and build trust between the LLDC and the community.

Client Name:
London Legacy Development Corporation
Sectors:
Property Management
Use Cases:
Virtual Assistant
Surveys
Location:
Queen Elizabeth Olympic Park, UK
Press:
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Resource:
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Two friends using their phones at the Queen Elizabeth Olympic Park in Stratford, looking at interactive signage on lamp post.

Project Objectives:

Introduce a 24/7 digital platform that serves as a convenient reference point for visitors
Provide detailed information about the park's history and future plans, enriching the visitor experience
Ensured visitors had access to resources and updates at all times, enhancing their connection to the park

Male using his phone at the Queen Elizabeth Olympic Park in Stratford, looking at interactive signage on lamp post.

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Project Outcomes:

Park users gained easy access to the latest information on the site's development and future plans, keeping them informed and engaged
Increased staff capacity by automating responses, allowing more efficient handling of enquiries

Hello EA Outcomes:

“We have been working with the Hello Lamp Post team since 2017 on innovative community outreach in the Olympic Park. This has allowed us to continuously give feedback to them and to include the public during all stages of construction.”

Ben Edmonds,

IT Programme and Change Manager

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