Frequently Asked Questions
Yes, objects will interact with you through text-based conversations, via SMS, WhatsApp or Facebook Messenger. We’re working on getting them to actually speak!
No, all conversations take place through existing widely available chat platforms (SMS, WhatsApp, Facebook Messenger).
Hello Lamp Post has been used in cities around the world for community consultation, consumer research, playful engagement and storytelling.
Where SMS is the primary communication platform; your mobile provider’s standard rates for sending and receiving text messages still apply. You may be charged by your carrier for any messages you send or receive. Rates will be calculated according to the terms of your cellular contract.
The system is anonymous and open to any audience in a project location. Any abusive or offensive messages are moderated, so won’t appear in other conversations or reporting.
No apps to download, No account creation forms to fill out, No usage fees (texts are charged at standard local rates), Comprehensive data security, Always operational, 24/7 and An opportunity to give feedback.
Project prices are bespoke, based on duration, number of objects and the depth of content.
Contact sales to discuss procurement. We are also registered with a number of GovTech marketplaces including G Cloud, Spark and Microsoft Azure Marketplace.
To date, we have worked with; transport, tourism, culture, finance, community services.
We create and share insights and responses through our own visualizations, both for presentation in offline reports and live dashboards. We can also share all responses.
Setup is always based upon the size of the deployment. Some projects take 2 days, others 2 months.
The system is flexible, meaning all objects, content and locations can be scaled up or down dependent on requirement.
We provide you with maximum opportunity to shape content through a submission process. Alternatively we can look after all ideation and creation of content, if provided with the appropriate resources and limited input from you.
Strategically place signage, additional languages, straight forward content, playfulness, free, anonymous).
There is no physical hardware required. To encourage interaction you will need to install on-street promotional signage which we custom design for each location.
“Hello Lamp Post is a fantastic example of how the Environment Agency embraces innovation and harnesses technology. It has the potential to reduce our carbon footprint by hundreds of tonnes per year.”
“Using Hello Lamp Post, our downtown district has increased the level of engagement and given us a new way to engage that evolves beyond static forms of communication like phone, email or social media platforms like Facebook.”
“This is a powerful tool for our council, particularly the speed and accuracy of the AI generated answers.”