Benefits
Facilitate two-way communication with citizens, allowing for real-time feedback and interaction on policies, services and public issues.
Collect and analyse data from citizen interactions to identify trends, preferences and areas for improvement, aiding in more informed policy-making and resource allocation.
Provide timely updates and detailed information on initiatives, decisions and services, fostering greater transparency and trust.
Enable citizens to report concerns or service issues directly, streamlining the process for quicker resolution and improved accountability.
Automate the distribution of important announcements, alerts and public service information, reducing the need for manual communication efforts.
Ensure broader access to government services and information, accommodating diverse populations and improving overall inclusivity.
Flood Resilience and Awareness
“Hello EA” is an exciting digital tool that marks the Environment Agency’s first use of AI for public engagement.
Coastal Risk Management
We’re enhancing flood risk communication and community engagement along the Lincolnshire Coast with our digital platform, "Hello EA."
Interactive Tidal Flood Barriers
We’re collaborating with the Environment Agency on the Boston Barrier Scheme to enhance flood protection for Boston.
“Hello Lamp Post is a fantastic example of how the Environment Agency embraces innovation and harnesses technology. It has the potential to reduce our carbon footprint by hundreds of tonnes per year.”
“Using Hello Lamp Post, our downtown district has increased the level of engagement and given us a new way to engage that evolves beyond static forms of communication like phone, email or social media platforms like Facebook.”
“This is a powerful tool for our council, particularly the speed and accuracy of the AI generated answers.”