Project Objectives:
- Enhance the overall experience and satisfaction for both visitors and residents by addressing their needs and concerns more effectively
- Assess community sentiment to better understand public opinions and preferences
- Support customer service staff by automating responses to frequently asked questions, allowing them to focus on more complex or urgent matters
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Project Outcomes:
- Collected insights into the behaviours of MediaCity’s visitors and residents
- Gained a deeper understanding of why people visit the area
- Obtained detailed feedback on public preferences for improvements and activities
Hello EA Outcomes:
“With creativity and technology at the core of MediaCityUK’s identity, Hello Lamp Post provides an exciting and accessible way of obtaining real-time feedback.”
Josie Cahill,
Place Director
