Project Objectives:
- Save staff time based on the number of interactions handled
- Increase feedback and insights, in comparison to previous methods
- The public receives instant answers to their queries, ensuring users can quickly find updates on Olympia’s transformation - offerings, events and development plans
- Communicate the ongoing changes and future plans for Olympia to keep visitors informed and engaged with the site’s evolution
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Project Outcomes:
- Streamlined access to updates reduced manual staff responses to enquiries
- Increased visitor understanding of Olympia’s ongoing transformation and offerings
- Amplified awareness of Olympia’s events and development plans
- Gained a better understanding of visitor preferences and behaviours in the area
