Project Objectives:
- Enrich the Harbour Trust’s iconic heritage sites
- Offer visitors an easy, paperless way to provide feedback
- Reduce the time Trust staff spend handling customer inquiries
- Increase participation from underrepresented communities
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Project Outcomes:
- Reduced staff time on customer support tasks by 1,493 days
- Saved the Trust $268,923 in community feedback collection costs
- Visitors who identify as Aboriginal or Torres Strait Islanders were represented through our platform by 33% above the national average
- Increased visitor satisfaction survey completions significantly, surpassing the previous year's total in just one month
Hello EA Outcomes:
“Hello Lamp Post has enabled us to not only further automate our visitor surveys, but survey more people, more frequently, Ultimately, we’ve been able to gather more meaningful data about public satisfaction with our destinations and experiences we offer.”
James Harkness,
Digital Marketing and Comms Officer
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