Interactive Heritage and Cultural Sites

We've partnered with the Sydney Harbour Federation Trust to enhance visitor engagement at their heritage sites and gather valuable insights. Across various locations, visitors can explore the rich history of the area, get real-time answers to their questions and share their feedback to improve future experiences.

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  • Client Name:
    Sydney Harbour Federation Trust
  • Sectors:
    All Sectors
    Local Government
  • Use Cases:
    Virtual Assistant
    Heritage
    Conservation
    Surveys
  • Location:
    Sydney Harbour Trust, Australia
  • Press:
    View Press
    View Press
  • Resource:
    View Resource
Family at Sydney Harbour Federation Trust engaging with interactive signage to learn about the history of the convict quarters.
1,493
Staff Days Saved
$268,923
Engagement Savings
100,601
Interactions
32,356
Users
1,493
Staff Days Saved
$268,923
Engagement Savings
100,601
Interactions
32,356
Users

Project Objectives:

  • Enrich the Harbour Trust’s iconic heritage sites
  • Offer visitors an easy, paperless way to provide feedback
  • Reduce the time Trust staff spend handling customer enquiries
  • Increase participation from underrepresented communities

Project Outcomes:

  • Reduced staff time on customer support tasks by 1,493 days
  • Saved the Trust $268,923 in community feedback collection costs
  • Visitors who identify as Aboriginal or Torres Strait Islanders were represented through our platform by 33% above the national average
  • Increased visitor satisfaction survey completions significantly, surpassing the previous year's total in just one month

Hello EA Outcomes:

“Hello Lamp Post has enabled us to not only further automate our visitor surveys, but survey more people, more frequently, Ultimately, we’ve been able to gather more meaningful data about public satisfaction with our destinations and experiences we offer.”

James Harkness,

Digital Marketing and Comms Officer

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