Interactive Parking Meters

We’re enhancing the parking experience at the University of British Columbia by transforming parking meters into interactive assistants. Visitors and students can now easily get answers to their parking-related questions, from finding available spots to understanding payment options, all through a simple conversation with parking meters and via a website chat widget. This innovative approach not only simplifies parking but also provides real-time support, making campus navigation more seamless and user-friendly.

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  • Client Name:
    University of British Columbia
  • Sectors:
    Universities
  • Use Cases:
    Virtual Assistant
  • Location:
    British Columbia, Canada
  • Press:
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  • Resource:
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Interactive parking meter with signage at the University of British Columbia to assist drivers and visitors with their parking related questions.
942+
Staff Days Saved
88,369
Interactions
44,549
Users
942+
Staff Days Saved
88,369
Interactions
44,549
Users

Project Objectives:

  • Improve the ease and convenience of parking for visitors and students at University of British Columbia
  • Encourage interaction with parking meters to provide valuable real-time information and support
  • Decrease the need for direct staff intervention by offering instant answers to parking queries
No items found.

Project Outcomes:

  • Visitors and students have found parking easier and more intuitive, improving overall satisfaction.
  • Reduced the volume of parking-related inquiries, freeing up staff time for other tasks - saving 126.5+ working days annually
  • Fostered greater community interaction and feedback on parking services

Hello EA Outcomes:

“Hello Lamp Post has helped us to improve the service we deliver and make efficiencies so our staff aren’t answering the same questions day in and day out.”

Brian Jones,

Director of Parking and Access Services

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