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Virtual Concierge Services

We’re enhancing the experience for UBC’s conference and accommodation guests by providing a virtual assistant to address their inquiries. Instead of relying on an in-person concierge, guests can easily access information about check-in times, room types, local amenities and more. This digital solution offers convenience and ensures that guests have the information they need at their fingertips throughout their stay.

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  • Client Name:
    University of British Columbia
  • Sectors:
    All Sectors
  • Use Cases:
    Virtual Assistant
  • Location:
    British Columbia, Canada
  • Press:
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  • Resource:
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interactive signage in a guest bedroom, for virtual concierge at the University of British Columbia's visitor accommodation.
175+
Staff Days Saved
19,444
Interactions
10,069
Users
175+
Staff Days Saved
19,444
Interactions
10,069
Users

Project Objectives:

  • Improve guest satisfaction with easy access to information and support
  • Decrease reliance on in-person concierge by automating common queries
  • Measure guest usage and feedback to refine the virtual assistant

Project Outcomes:

  • Enhanced guest experiences with streamlined access to information
  • Improved operational efficiency through automations
  • More informed and satisfied guests
  • Gained insights to refine and improve the virtual assistant service

Hello EA Outcomes:

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