Virtual Concierge Services

We’re enhancing the experience for UBC’s conference and accommodation guests by providing a virtual assistant to address their inquiries. Instead of relying on an in-person concierge, guests can easily access information about check-in times, room types, local amenities and more. This digital solution offers convenience and ensures that guests have the information they need at their fingertips throughout their stay.

Client Name:
University of British Columbia
Sectors:
All Sectors
Property Management
Universities
Use Cases:
Virtual Assistant
Location:
British Columbia, Canada
Press:
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Resource:
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interactive signage in a guest bedroom, for virtual concierge at the University of British Columbia's visitor accommodation.

175+

Staff Days Saved

19,444

Interactions

10,069

Users

175+

Staff Days Saved

19,444

Interactions

10,069

Users

Project Objectives:

Improve guest satisfaction with easy access to information and support
Decrease reliance on in-person concierge by automating common queries
Measure guest usage and feedback to refine the virtual assistant

No items found.

Project Outcomes:

Enhanced guest experiences with streamlined access to information
Improved operational efficiency through automations
More informed and satisfied guests
Gained insights to refine and improve the virtual assistant service

Hello EA Outcomes:

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