Project Objectives:
- Improve the ease and convenience of parking for visitors and students at University of British Columbia
- Encourage interaction with parking meters to provide valuable real-time information and support
- Decrease the need for direct staff intervention by offering instant answers to parking queries
Project Outcomes:
- Visitors and students have found parking easier and more intuitive, improving overall satisfaction.
- Reduced the volume of parking-related inquiries, freeing up staff time for other tasks - saving 126.5+ working days annually
- Fostered greater community interaction and feedback on parking services
Hello EA Outcomes:
“Hello Lamp Post has helped us to improve the service we deliver and make efficiencies so our staff aren’t answering the same questions day in and day out.”
Brian Jones,
Director of Parking and Access Services