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Interactive Chat Widget

As Colchester's Business Improvement District, Our Colchester represents over 400 local businesses. We helped them enhance their website with an interactive chat widget that provides information on events, shopping, dining and entertainment in town.

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  • Client Name:
    Our Colchester
  • Sectors:
    No items found.
  • Use Cases:
    Virtual Assistant
    Tourism
  • Location:
    InColchester Website, UK
  • Press:
    View Press
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  • Resource:
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Interactive chat widget on Our Colchester website for users to ask their questions about local events, amenities and services.
19,755
Interactions
16,837
Users
19,755
Interactions
16,837
Users

Project Objectives:

  • Address FAQs promptly
  • Provide information on local dining, shopping and entertainment options
  • Enhance the InColchester site to make it a more interactive and engaging experience

Project Outcomes:

  • Saved the InColchester team 111 working days by automating responses to common visitor queries
  • Increased the average session time for visitors to the InColchester website

Hello EA Outcomes:

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What would you like to ask your audience? How would you better support your customers? What’s distracting your team? If you've got an idea, get in touch.

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