“Hello EA” is an exciting digital tool that marks the Environment Agency’s first use of AI for public engagement. Initially introduced in Devon and Cornwall, our tool allows communities to interact with flood assets and infrastructure to receive real-time information, provide feedback and be better informed about flood preparedness and ongoing flood improvements. Building on its success in the South West, “Hello EA” has now been rolled out to various locations and schemes across England. This expansion reflects the platform’s effectiveness in reaching new audiences (this includes those who speak English as a second language), enhancing awareness about flood resilience and coastal risk management, nationally.